General Provisions

1. General provisions
1.1. These rules for the purchase and sale of goods (hereinafter the “Rules”), once accepted by the Buyer (after reviewing the Rules and ticking the box next to the statement “I have read the ‘manodrauge.lt’ rules and agree to them”), constitute a binding legal document for the Parties, setting out the rights and obligations of the Buyer and the Seller, the terms of purchasing goods and paying for them, the procedure for delivery and return of goods, the liability of the Parties, and other provisions related to the purchase and sale of goods in the “manodrauge.lt” online shopping center.
1.2. The Seller reserves the right to change, amend, or supplement the Rules at any time, taking into account the requirements established by legislation. The Buyer will not be additionally informed of such changes; therefore, it is recommended to regularly review the terms of use and the privacy policy. If the Buyer does not agree with the amended rules, the Buyer is prohibited from using this online store.
1.3. Sales in the manodrauge.lt online store are carried out internationally in many countries worldwide.
1.4. The following persons are entitled to purchase in our online store:
1.4.1. legally capable natural persons, i.e., persons of legal age whose legal capacity is not restricted by court order;
1.4.2. minors aged fourteen to eighteen, only with the consent of their parents or guardians, except in cases where they independently dispose of their income;
1.4.3. legal entities;
1.4.4. authorized representatives of all of the above persons.
2. Protection of personal data
2.1. Any information related to personal data that is registered in the manodrauge.lt online store is subject to the Seller’s personal data protection policy, the terms of which are detailed in the “Rules on Personal Data Protection” available on the website. In order to register in the “manodrauge.lt” online store, the Buyer must accept the “Rules on Personal Data Protection.”
3. Moment of conclusion of the purchase and sale contract
3.1. The contract between the Buyer and the Seller shall be deemed concluded from the moment the Buyer, having selected the product(s) to be purchased and formed the shopping cart, clicks the “Pay” link.
3.2. Each purchase and sale contract concluded between the Buyer and the Seller is registered and stored in the "manodrauge.lt" database.
4. Buyer’s rights 
4.1. The Buyer has the right to purchase goods in the “manodrauge.lt” online store in accordance with these Rules and the procedure established by the online shopping center.
4.2. The Buyer has the right to withdraw from the purchase and sale contract concluded with the “manodrauge.lt” online store by notifying the Seller by e-mail: [email protected], indicating the item to be returned and its order number) no later than within 14 (fourteen) working days from the date of delivery of the item, except where the contract is concluded for:
4.2.1. supply of audio and video works and phonograms on any video or audio media, computer software, and the Buyer has broken the packaging protection seals;
4.2.2. supply of books, newspapers, magazines, or other periodicals;
4.2.3. supply of cosmetics and perfumery, hygiene products;
4.2.4. supply of underwear.
4.3. The Buyer’s right set out in clause 4.2 of the Rules shall be exercised in accordance with the “Rules on the Sale of Goods and Provision of Services when Contracts Are Concluded Using Means of Communication,” approved by Order No. 258 of the Minister of Economy of 17 August 2001.
4.4. The Buyer may exercise the right provided for in clause 4.2 of the Rules only if the item has not been damaged, the packaging has not been damaged or its appearance has not substantially changed, and it has not been used.
4.5. No later than within 14 days from the Buyer’s explicit statement by e-mail to [email protected] of the wish to terminate the contract, the Buyer must return the goods to UAB Prekės grožiui.
4.6. Upon receiving the Buyer’s notice of withdrawal from the contract, UAB Prekės grožiui must return to the Buyer, no later than within 14 days, all amounts paid by the Buyer, including the delivery costs paid by the consumer.
5. Buyer’s obligations
5.1. The Buyer must pay for the goods and accept them in accordance with the procedure established in these Rules.
5.2. The Buyer undertakes not to transfer their login details to third parties. If the Buyer loses their login details, they must immediately inform the Seller using the contact details provided in the “Contacts” section.
5.3. If the data provided in the Buyer’s registration form changes, the Buyer must update it without delay.
5.4. By using the “manodrauge.lt” online store, the Buyer undertakes to comply with these Rules, other conditions clearly indicated in the online shopping center, and not to violate the laws of the Republic of Lithuania.
6. Seller’s rights
6.1. If the Buyer attempts to harm the stability and security of the online store’s operation or breaches their obligations, the Seller has the right to immediately, without notice, restrict or suspend the Buyer’s ability to use the online shopping center or, in exceptional cases, cancel the Buyer’s registration.
6.2. In the event of important circumstances, the Seller may temporarily or permanently discontinue the operation of the online shopping center without prior notice to the Buyer.
6.3. The Seller has the right, without prior notice to the Buyer, to cancel the Buyer’s order if the Buyer, having chosen the payment methods provided for in clauses 8.2.1., 8.2.2., or 8.2.3. of the Rules, fails to pay for the goods within 3 (three) working days.
6.4. When the Buyer chooses the payment method provided for in clause 8.2.4 of the Rules—cash upon delivery—the Seller, if there are uncertainties regarding the information provided in the order, contacts the Buyer by the phone number indicated in the order. In such a case, the delivery period starts to be counted from the day of contacting the Buyer. The Seller has the right, without prior notice to the Buyer, to cancel the Buyer’s order if the Seller is unable to contact the Buyer within 3 (three) working days.
7. Seller’s obligations 
7.1. The Seller undertakes to provide the Buyer with the opportunity to use the services provided by the "manodrauge.lt" online store under the conditions set out in these Rules and in the online store.
7.2. The Seller undertakes to respect the Buyer’s right to privacy regarding the personal information belonging to them indicated in the registration form in the online store, except in cases provided for by the laws of the Republic of Lithuania and in the “Rules on Personal Data Protection.”
7.3. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer under the conditions set out in clause 9 of the Rules.
7.4. If, due to important circumstances, the Seller is unable to deliver the item ordered by the Buyer, the Seller undertakes to offer an analogous item or, where possible, an item with the most similar characteristics. If the Buyer refuses to accept an analogous or most similar item, the Seller undertakes to refund the money paid by the Buyer within 3 (three) working days, if an advance payment was made.
8. Prices of goods, payment procedure and deadlines
8.1. The prices of goods in the online shopping center and in the generated order are indicated in Lithuanian litas including VAT.
8.2. The Buyer may pay for goods in one of the following ways:
8.2.1. Payment via e-banking through mokejimai.lt—an advance payment using the Buyer’s e-banking system. To use this payment method, the Buyer must have an e-banking agreement with one of the banks listed below: AB bankas Swedbank; AB bankas Citadelė; AB SEB bankas; AB bankas Luminor; AB Medicinos bankas; Šiaulių bankas and Revolut. When paying for goods in this way, a payment is generated in the Buyer’s e-banking system according to the order being paid. The Buyer transfers the funds to the “manodrauge.lt” online store account held with the bank chosen by the Buyer. Responsibility for data security in this case lies with the respective bank, as all monetary transactions take place within the bank’s e-banking system.
8.2.2. Payment using a credit card processing system—an advance payment using the PayPal credit card processing system. 
Responsibility for data security in this case lies with the companies administering the credit card processing systems: UAB „EVP international” and PayPal (Europe) S. à.r.l & Cie, S.C.A.
8.2.3. Payment by bank transfer or online transfer using e-banking by logging in independently—an advance payment where the Buyer, after printing the order and going to the nearest bank branch, transfers money to the “manodrauge.lt” bank account, or at any time within three working days independently logs into their e-banking and, based on the proforma invoice details, pays for the goods.
8.2.4. Payment in cash upon delivery of goods—the Buyer pays for the goods at the time of their delivery (handover/acceptance).
8.2.5. PayPal system
8.3. When paying using the methods provided for in clauses 8.2.1., 8.2.2., 8.2.5, the Buyer undertakes to pay immediately. In these cases, taking into account the Seller’s right provided for in clause 6.3 of the Rules, the parcel is prepared and the delivery period starts to be counted only after payment for the goods is received.
9.9. Delivery of goods
9.1. When ordering goods, the Buyer undertakes to specify the place of delivery of the goods.
9.2. The Buyer undertakes to accept the goods personally. If the Buyer cannot accept the goods personally and the goods are delivered to the specified address based on other data provided by the Buyer, the Buyer has no right to make claims against the Seller regarding delivery to an improper recipient.
9.3. Goods are delivered by the Seller or its authorized representative.
9.4. The Seller undertakes to deliver the goods to the Buyer in compliance with the deadlines specified in the product descriptions. These deadlines do not apply in cases where the required goods are not in the Seller’s warehouse, and the Buyer is informed about the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases delivery may be delayed due to unforeseen circumstances beyond the Seller’s control. In such a case, the Seller undertakes to immediately contact the Buyer and coordinate the delivery arrangements.
9.5. In all cases, the Seller shall be released from liability for failure to comply with delivery deadlines if the goods are not delivered to the Buyer or are delivered late due to the Buyer’s fault or circumstances attributable to the Buyer.
9.6. Upon delivery, the Buyer must, together with the Seller or its authorized representative, check the condition of the shipment. Once the Buyer signs the invoice (consignment note) or another shipment handover/acceptance document, it shall be deemed that the shipment has been handed over in proper condition. If the Buyer notices that the packaging of the delivered shipment is damaged (crumpled, wet, or otherwise externally damaged), the Buyer must note this on the invoice (consignment note) or other shipment handover/acceptance document and, in the presence of the Seller or its representative, draw up a free-form shipment damage report. If the Buyer fails to perform these actions, the Seller shall be released from liability to the Buyer for damage to the goods, where such damage was caused by packaging damage that the Buyer did not mark in the manner established above.
10. Product quality guarantee and shelf life
10.1. Goods are covered by the quality guarantee provided by their manufacturer and/or a shelf life, the specific term (duration) and/or other conditions, including conditions for non-application of the guarantee, are indicated in the descriptions of such Goods, on the Goods packaging and/or in the warranty booklets provided together with the Goods. If the manufacturer’s quality guarantee is not provided for certain types of Goods, such Goods are subject to a two-year statutory guarantee and the manufacturer’s commercial guarantee, which does not limit or restrict the Buyers’ rights established for Buyers who have purchased goods of inadequate quality under the Civil Code of the Republic of Lithuania.
10.2. The Seller is not responsible for the fact that goods in the online shopping center may not correspond in color, shape, or other parameters to the actual size, shape, and color of the goods due to the characteristics of the Buyer’s display device.
10.3. For certain types of goods, the Seller provides a product quality guarantee valid for a certain period, the specific term and other conditions of which are indicated in the descriptions of such goods.
10.4. If the Seller does not provide a product quality guarantee for certain types of goods, the guarantee provided for by the relevant legal acts shall apply.
10.5. The Seller does not provide warranty service for goods and, in each specific case, directs the Buyer to a warranty service center.
10.6. In cases where, under legal acts, a certain shelf life is established for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that the Buyer is given a real opportunity to use such goods before the end of the shelf life.
11. Returns and exchanges of goods
11.1. Defects of sold goods are remedied, goods of inadequate quality are replaced and returned in accordance with the Rules on the Return and Exchange of Goods approved by Order No. 217 of the Minister of Economy of 29 June 2001 “On the Approval of the Rules on the Return and Exchange of Goods.”
11.2. In order to return goods in the cases specified in clause 11.1 of the Rules, the Buyer must clearly express their wish by e-mail: [email protected].
11.3. The Buyer may exercise the right provided for in clause 11.1 of the Rules within 14 (fourteen) working days from the date of delivery of the goods to the Buyer, informing the Seller in the manner provided for in clause 4.2 of the Rules.
11.4. When returning goods, the following conditions must be complied with:
11.4.1. the returned goods must be in the original, undamaged packaging;
11.4.2. the goods must not be damaged by the Buyer;
11.4.3. the goods must not have lost their commercial appearance (labels not damaged, protective films not removed, etc.) (this clause does not apply in the case of returning goods of inadequate quality);
11.4.4. the returned goods must be in the same комплектation as received by the Buyer;
11.4.5. when returning goods, it is necessary to provide the purchase document and the warranty card (if it was issued) 
11.5. The Seller has the right to refuse to accept goods returned by the Buyer if the Buyer fails to comply with the return procedure established in this article.
11.6. Returns and exchanges of goods are carried out in accordance with the “Rules on the Return and Exchange of Goods” approved by Order No. 217 of the Minister of Economy of 29 June 2001 and the “Rules on the Sale of Goods and Provision of Services when Contracts Are Concluded Using Means of Communication” approved by Order No. 258 of the Minister of Economy of 17 August 2001.
12. Liability
12.1. The Buyer is fully responsible for the accuracy of the data provided in the registration form. If the Buyer does not provide accurate data in the registration form, the Seller shall not be liable for the consequences arising therefrom.
12.2. The Buyer is responsible for actions performed using this online shopping center.
12.3. The Buyer is responsible for transferring their login details to third parties. If a third party uses the services provided by “manodrauge.lt” by logging into the online shopping center using the Buyer’s login details, the Seller shall consider such person to be the Buyer.
12.4. The Seller shall be released from any liability in cases where losses arise because the Buyer, disregarding the Seller’s recommendations and their obligations, did not familiarize themselves with these Rules, even though they were given such an opportunity.
12.5. If the Seller’s online shopping center contains links to the websites of other companies, institutions, organizations, or persons, the Seller is not responsible for the information or activities carried out there, does not supervise or control those websites, and does not represent those companies or persons.
12.6. In the event of damage, the party at fault shall compensate the other party for direct losses.
13. Marketing measures applied by the Seller
13.1. The Seller may, at its discretion, initiate various promotions in the “manodrauge.lt” online shopping center. 
13.2. The Seller has the right to unilaterally, without separate notice, change the terms of promotions as well as cancel them. Any changes to or cancellation of promotion terms shall apply only going forward, i.e., from the moment they are made.
14. Exchange of information
14.1. The Seller sends all notices to the e-mail address provided in the Buyer’s registration form.
14.2. The Buyer sends all notices and questions using the contact methods indicated in the “Contacts” section of the Seller’s online shopping center.
15. Final provisions
15.1. These Rules are drawn up in accordance with the laws of the Republic of Lithuania.
15.2. The laws of the Republic of Lithuania shall apply to relations arising on the basis of these Rules.
15.3. All disputes arising from the performance of these Rules shall be resolved through negotiations. If no agreement is reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
15.4. If the Buyer does not agree with the Seller’s prepared response to the Buyer’s written complaint, the Buyer may submit their request/complaint regarding a product purchased from ManoDraugė.lt to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, e-mail [email protected], tel. 8 5 262 67 51, fax (8 5) 279 1466, website www.vvtat.lt (also to the territorial divisions of the State Consumer Rights Protection Authority in the counties))—or fill in the request form on the ODR platform at https://ec.europa.eu/odr/.